Last Updated: April 14, 2025
By accessing and using the website easypetsyes.com (the “Site”) and the services provided by Easy Pets Yes (“we,” “us,” or “our”), you agree to be bound by these Terms and Conditions (“Terms”). Please read these Terms carefully before using our Site and services.
1. Acceptance of Terms
By using our Site and services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you may not access or use our Site or services.
2. Services Offered
We provide a service that allows individuals to complete an online application to be evaluated by a licensed mental health professional to determine if they qualify for an Emotional Support Animal (ESA) letter. We facilitate the process of connecting you with these professionals. We do not guarantee that you will qualify for an ESA letter. The decision to issue an ESA letter rests solely with the licensed mental health professional based on their professional assessment.
3. User Accounts
You may be required to create an account to access certain features of our Site and services. You are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account. You agree to provide accurate and complete information when creating your account and to update your information as necessary. You must notify us immediately of any unauthorized access to or use of your account.
4. Application Process and Information Provided
You agree to provide accurate, truthful, and complete information in your online application. You understand that the licensed mental health professional will rely on the information you provide to assess your need for an ESA. Providing false or misleading information may negatively impact your application and may have legal consequences.
5. Fees and Payment
The fees for our services are clearly outlined on our Site. You agree to pay all applicable fees as described. We may use third-party payment processors to process payments. You agree to abide by the terms and conditions of our payment processors. We reserve the right to change our fees at any time, but such changes will not apply to services for which you have already paid.
6. 100% Money Back Guarantee
We offer a 100% money-back guarantee if your ESA letter is not accepted by your housing provider. To be eligible for a refund, you must:
- Have followed the complete application process in good faith.
- Provide us with a copy of the email from your housing provider that explicitly states the reason for non-acceptance of the ESA letter.
- Submit the housing provider’s email to us within 15 days of receiving it.
The money-back guarantee does not apply in cases where the letter is rejected for reasons unrelated to the validity or legitimacy of the ESA letter itself (e.g., pet policies unrelated to ESAs, breed or size restrictions that legally apply to ESAs in your jurisdiction, or your failure to follow housing provider procedures). The final determination of refund eligibility rests with Easy Pets Yes.
7. Disclaimer of Medical Advice
Easy Pets Yes is not a medical provider and does not offer medical advice, diagnoses, or treatment. Our services are solely for the purpose of facilitating the connection between individuals seeking ESA letters and licensed mental health professionals. The issuance of an ESA letter is based on the professional judgment of the licensed mental health professional. We do not influence or guarantee the outcome of the evaluation. You should always consult with your own healthcare providers for any medical or mental health concerns.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Easy Pets Yes and its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including, without limitation, damages for loss of profits, data, use, goodwill, or other intangible losses) arising out of or relating to your use of our Site or services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid to us for the services in the twelve (12) months preceding the event giving rise to the liability.
9. Indemnification
You agree to indemnify, defend, and hold harmless Easy Pets Yes and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your breach of these Terms, your use of our Site or services, or your violation of any law or the rights of a third party.
10. Intellectual Property
The Site and its content, including but not limited to text, graphics, logos, images, and software, are the property of Easy Pets Yes or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, display, or create derivative works of any content on the Site without our prior written consent.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or our services shall be exclusively resolved in the state or federal courts located in [Specify Jurisdiction – e.g., Richmond, Virginia]. You consent to the personal jurisdiction of such courts.
12. Termination
We reserve the right to suspend or terminate your access to our Site and services at any time, with or without cause and without prior notice.
13. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Easy Pets Yes regarding your use of our Site and services and supersede all prior or contemporaneous communications and proposals, whether oral or written.
14. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.
15. Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
16. Changes to These Terms
We may update these Terms from time to time. We will post any changes on this page and update the “Last Updated” date at the top. Your continued use of our Site and services after the posting of revised Terms constitutes your acceptance of the changes.
