Last Updated: April 14, 2025

This Privacy Policy describes how Easy Pets Yes (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website easypetsyes.com (the “Site”) and use our services to apply for an Emotional Support Animal (ESA) letter.

Information We Collect

We collect the following types of information from you:

• Personal Information You Provide: This includes information you provide directly to us when filling out the online application, such as:
  • Your name
  • Your email address
  • Your phone number
  • Your residential address
  • Information about your mental or emotional health condition for which you are seeking an ESA letter. This may include details about your symptoms, diagnoses (if any), and how your emotional support animal helps alleviate these conditions.
  • Information about your current or desired emotional support animal.
  • Any other information you voluntarily provide to us during the application process or in communication with us.
• Payment Information: If you choose to purchase our services, we will collect necessary payment information, such as your credit card details or other payment method information. Please note that payment processing may be handled by third-party payment processors, and we may not directly store your full credit card information.
• Website Usage Information: We may automatically collect certain information about your interaction with our Site, including:
  • Your IP address
  • Browser type and version  
  • Operating system
  • Referring website
  • Pages you visit on our Site
  • The time and date of your visit
  • The duration of your visit
  • Cookies and similar tracking technologies (see “Cookies and Tracking Technologies” section below).
• Communications: We may retain copies of any communications you have with us, including emails and chat logs.

How We Use Your Information

We use your personal information for the following purposes:

• To Provide Our Services: To process your application for an ESA letter, including reviewing your information and facilitating communication with licensed mental health professionals.  
• To Communicate With You: To respond to your inquiries, provide updates on your application status, and send you important notifications related to our services.
• For Payment Processing: To process payments for our services.
• To Improve Our Site and Services: To analyze website usage, identify trends, and improve the functionality and content of our Site and services.
• For Legal and Compliance Purposes: To comply with applicable laws, regulations, legal processes, or governmental requests.
• For Security Purposes: To protect our Site and users from fraud, unauthorized access, and other security threats.
• For Marketing and Promotional Purposes (with your consent where required): To send you information about our services or special offers that may be of interest to you. You can opt-out of receiving such communications at any time.

How We Share Your Information  

We may share your personal information with the following categories of recipients:  

• Licensed Mental Health Professionals: We will share your application information with licensed mental health professionals for the purpose of evaluating your need for an ESA letter. These professionals are bound by confidentiality obligations.
• Third-Party Service Providers: We may engage third-party service providers to assist us with various functions, such as payment processing, website hosting, data analysis, email delivery, and customer support. These service providers will have access to your personal information only to the extent necessary to perform their services and are obligated to protect your information.  
• Legal Authorities: We may disclose your personal information to law enforcement agencies, government officials, or other third parties if we are required to do so by law, legal process, or court order, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.  
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or other business transaction, your information may be transferred to the acquiring entity or other third party involved.  
• With Your Consent: We may share your information with third parties with your explicit consent.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.  

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.  

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:  

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.  
• Deletion: Request that we delete your personal information (subject to certain exceptions).  
• Objection to Processing: Object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction of Processing: Request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: Request to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.  

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.  

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (such as web beacons and pixels) to collect information about your browsing activities on our Site. Cookies are small text files that are stored on your device when you visit a website. We use cookies for various purposes, including:  

• Essential Cookies: To enable you to navigate our Site and use its features.  
• Analytics Cookies: To understand how you use our Site and to improve its performance and functionality.
• Marketing Cookies: To personalize your experience and to deliver targeted advertisements.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of our Site.  

Links to Other Websites

Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.  

Children’s Privacy

Our Site and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.  

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically.